Chapter - 8 Quality Complaints and Trade Disputes.
CHAPTER 8
QUALITY COMPLAINTS AND TRADE DISPUTES
8.01 Committee on Quality Complaint& Trade Dispute (CQCTD)
For effective dealing of quality complaints and trade disputes, a Committee on Quality Complaint & Trade Dispute (CQCTD) is constituted in the 22 offices of the DGFT. Name of the office, where CQCTD has been constituted and jurisdiction of CQCTD is given in the table below:
Sl. No | Location of CQCTD | Designation of Chairperson | Jurisdiction of the CQCTD |
| Northern Zone |
| Zonal Addl. DGFT, CLA, New Delhi | Addl. DGFT | Zonal DGFT, New Delhi; RA, Moradabad and RA,Dehradun |
| Jt. DGFT, Chandigarh | Jt. DGFT | RA, Chandigarh; RA, Jammu and RA, Srinagar |
| Jt. DGFT, Panipat | Jt. DGFT | RA, Panipat |
| Jt. DGFT, Jaipur | Jt. DGFT | RA, Jaipur |
| Jt. DGFT, Kanpur | Jt. DGFT | RA, Kanpur |
| Jt. DGFT, Ludhiana | Jt. DGFT | RA, Ludhiana and RA, Amritsar |
| Jt. DGFT, Varanasi | Jt. DGFT | RA, Varanasi |
| Western Zone |
| Zonal Addl.DGFT, Mumbai | Addl. DGFT | Zonal DGFT, Mumbai; RA , Nagpur and RA, Panjim |
| Jt. DGFT, Pune | Jt. DGFT | RA , Pune |
| Jt. DGFT, Vadodara | Jt. DGFT | RA, Vadodara and RA, Gandhidham, Kutch |
| Jt. DGFT, Ahmedabad | Jt. DGFT | RA, Ahmedabad |
| Jt. DGFT, Surat | Jt.DGFT | RA, Surat |
| Jt. DGFT, Bhopal | Jt. DGFT | RA, Bhopal and Indore extn.office |
Eastern Zone |
| Zonal Addl. DGFT, Kolkata | Addl. DGFT | Zonal DGFT, Kolkata; RA, Patna; RA, Guwahati; RA, Shillong and RA, Raipur, Chhattisgarh |
| Jt. DGFT, Cuttack | Jt. DGFT | RA, Cuttack |
Southern Zone |
| ZonalAddl. DGFT, Chennai | Addl. DGFT | Zonal DGFT, Chennai and RA Puducherry |
| Jt. DGFT, Bangalore | Jt. DGFT | RA, Bangalore |
| Jt. DGFT, Hyderabad | Jt. DGFT | RA, Hyderabad |
| Jt. DGFT, Madurai | Jt. DGFT | RA, Madurai |
| Jt. DGFT, Coimbatore | Jt. DGFT | RA, Coimbatore |
| Jt. DGFT, Vishakhapatnam | Jt. DGFT | RA, Vishakhapatnam |
| Jt. DGFT Cochin | Dy. DGFT | RA, Cochin and RA, Thiruvananathapuram |
8.02 Composition of the CQCTD
The CQCTD may comprise of the following members:
1. Additional DGFT/Joint DGFT/ (H.O.O): Chairperson
2. Representative of Bureau of India Standard (BIS): Member
3. Representative of Agricultural and Processed Food Products Export
Development Authority: Member
4. Representative of the Branch Manager of the concerned Bank: Member
5. Representative of Federation of Indian Exporter Organisation / and OR Export Promotion Council: Member
6. Representative of Export Inspection Agency: Member
7. Nominee of Director of Industries of State Government: Member
8. Nominee of Development Commissioner of MSME: Member
9. Officer as nominated by Chairperson: Member Secretary
10. Any other agency, as co-opted by Chairperson: Member.
8.03 Format for Lodging Complaint
An application for investigation of quality complaints and/or other trade disputes may be filed to the concerned RA, as indicated in paragraph 8.01 above, in the format given in ANF8 of Appendices & Aayaat Niryat Forms. Complaint has to be duly supported by self-attested photocopies of relevant documents. Complainant can also file its complaint online on DGFT’s website www.dgft.gov.in
8.04 Mechanism for resolving Quality Complaint and Trade Dispute
(a) The CQCTD, on receipt of a complaint, from importer abroad, against Indian exporter would call for comments from the firm against whom the complaint has been made. After giving reasonable opportunity of hearing to both sides, CQCTD may arrive at a conclusion to resolve the matter and CQCTD /RA will take action as considered appropriate.
(b) RA would forward a copy of the complaint received from Indian importer, against foreign exporter to the concerned Foreign Trade (FT) Division in the Department of Commerce (DoC). FT Division in DoC will take up the complaint with the concerned Embassy/High Commission/ Consulate General in India and with concerned Indian Embassy/ High Commission abroad for effective resolution of the complaint.
8.05 Role of the Nodal Officer
(a) The Nodal officer in DGFT, on receipt of complaints from importers abroad, would forward it to the Jurisdictional RA for examination and appropriate action.
(b) The Nodal officer would forward copy of the complaint received from Indian importer, against foreign exporter to the concerned Foreign Trade (FT) Division in the Department of Commerce (DoC). FT Division in DoC will take up the complaint with the concerned Embassy/High Commission/ Consulate- General in India and with concerned Indian Embassy/ High Commission abroad for effective resolution of the complaint.
(c) Regional Authorities of DGFT will send a consolidated quarterly report in respect of cases received/ referred to it, with details of action taken to the Nodal Officer.