Government of India
Ministry of Commerce and Industry
Department of Commerce
Directorate General of Foreign Trade

Dated: 25th February 2022

Udyog Bhawan, New Delhi

Trade Notice No. 36/2021-2022

To,
All Exporters/Importers/Members of Trade
All Regional Authorities of DGFT/FT(CIS) Division
All Export Promotion Councils/Commodity Boards
Subject: DGFT Helpdesk for Russia-Ukraine related International Trade Issues
In view of the current international situation, Department of Commerce and DGFT
have undertaken to monitor the status and related difficulties being faced by
stakeholders on Russia/Ukraine trade related issues. Department of Commerce/DGFT
has operationalised a Helpdesk to support and seek suitable resolutions to issues
related to India’s International Trade in this regard with immediate effect.

2. Export-Import community may submit details of their issues on the DGFT
website, on which support is required, using the following steps--

i. Navigate to the DGFT Website (https://dgft.gov.in ) -- > Services -- > DGFT
Helpdesk Service
ii. ‘Create New Request’ and select the Category as ‘Russia-Ukraine’
Alternatively, you may send your issues directly over email to: [email protected]
with the subject header: ‘Russia-Ukraine Trade Helpdesk’, or call the Toll-Free No
at 1800-111-550

3. The status may be tracked using the Status tracker under the DGFT Helpdesk
Services. Email and SMS would be generated for immediate intimation as and when the
status of these tickets are updated. Trade Community is requested to make use of the
given Helpdesk facility suitably

4. Further, a weekly meeting with concerned exporters/importers/other trade
stakeholders will also be held by DGFT & FT(CIS) division of Department of Commerce
every Monday at 03:00 pm IST via Video Conference. Concerned stakeholders may
consider joining the said virtual meeting to flag specific issues. The web-link for the
proposed Video Conference is as follows https://directorategeneralofforeigntrade.my.webex.com/directorategeneralofforeigntrade.
my/j.php?MTID=m8aa668976ac27713b881875b9be0d085
Meeting Password: 1234

This issues with the approval of the competent authority.

(Md. Moin Afaque)
Deputy Director General of Foreign Trade

( Issued from File No. 01/02/08/AM22/EG&TF[E-27797] )